Frequently Asked Questions

Our toilet paper is made from Bamboo, after much consideration we chose to use bamboo because it is renewable and eco-friendly. Bamboo is one of the fastest growing plants in the world, some species of bamboo can grow up to 1.6inches an hour!

Read about the impact of making the switch to our sustainable toilet paper here.

We offer 1 size oh-so-soft 3-Ply toilet paper;

Double Length – 300 Sheets per roll / 36 rolls per carton

Our rolls are Tree-Free, Plastic-Free, BPA-Free, Fragrance-Free, Biodegradable, Compostable, Septic and RV safe.

We source the material for our rolls from well-managed and sustainable plantations in Asia, we also manufacture in China since this region is one of the world’s leading producers and growers of Bamboo. The supply of this raw materials is simply not readily available within Australia.

There is some misconception around quality of Chinese manufacturing, we have found that the quality of the products we have been involved with has been of the utmost excellence. 

We do however work closely with the factories that manufacture our rolls to ensure quality control, ethical practicing and fair-trade wages are being maintained and up-to standard at all times.

The pulp used for our toilet paper has been whitened using elemental-free Chlorine bleaching technology, this means chlorine dioxide. Chlorine dioxide is approximately 10 times more soluble in water than elemental chlorine and we use this for aesthetic purposes. If the toilet paper was not bleached this way the rolls would be an unappealing colour and would turn yellow over time. Unfortunately there is a lot of emphasises on the visual component and if we were unable to sell our toilet paper we would not be able to make the impact and change for good we have set out to achieve. We are constantly looking for ways to improve and if the technology to go completely chlorine free becomes available we most definitely will explore this option.

Once you are finished with the wrappers they should be recycled. If recycling is not an option they can be composted.

The core of our bamboo toilet paper is also made from bamboo and should be composted.

Our toilet paper has been tested and returned ND (Non Detectable) results for PFAS.

Formaldehyde is not used in the production of our toilet paper and is not present in the finished product.

Our toilet paper is made from FSC certified 100% recycled paper.

Read about the impact of making the switch to our sustainable toilet paper here.

Extra Length – 500 Sheets per roll / 36 rolls per carton

Our rolls are Tree-Free, Plastic-Free, BPA-Free, Fragrance-Free, Biodegradable, Compostable, Septic and RV safe.

Our recycled toilet paper is bleached using a process known as TCF bleaching. This means that absolutely no chlorine is used in the bleaching process and is much more environmentally friendly and better for you than traditional bleaching processes.

Our recycled toilet paper rolls are manufactured in Vietnam using FSC certified, 100% recycled paper.

Once you are finished with the wrappers they should be composted. As these are made from recycled paper, the fibers are short and may not be recyclable.

Once you are finished with the core it should be composted. As the core is made from recycled paper, the fibers are short and may not be recyclable.

Via your customer portal account click the "Payment Methods" sub menu, on this page you will find a button that reads "Add new payment method", use this button to add a new card.

Once the new card has been added click the "Shipping Addresses" sub menu, on this page click the drop down arrow and then click "change payment method".

Once your subscription has been moved to the new payment method you can remove your old card via the "Payment Methods" sub menu.

If you are having issues with any of the fields, please try using a different browser or device as a browser caching issue may be occurring. If the issue persists, please reach out to our customer support team for further assistance.

All subscriptions require a customer portal account, this account is created during the checkout process for your first subscription.

This customer portal account can be used to:

- change your delivery frequency 

- skip a charge date or select a new date entirely 

- update your card/payment information  

- update your shipping address 

If you require any assistance feel free to contact us at any time.

If you find yourself unable to log in and manage your subscription it is likely a customer portal account has not yet been created, write to our support team and they will assist you with gaining access to manage your subscription. This is a very easy and quick process.

You can cancel your subscription at any time, no questions asked. Just simply log into your customer portal account and click cancel, it’s that easy!

We accept Visa, Mastercard, American Express.

We ship your order within 24 hours of the order being received, Monday to Friday, excluding Australian public holidays. You will receive your order confirmation via email and tracking number (if applicable) when your order is booked with our courier. 

You can find more information on delivery time-frames and how we ship here

We are extremely dedicated to getting your order to you without any problems whatsoever, but in the rare case that this situation occurs, please contact us and we will be there to help you receive your order as quickly and efficiently as possible.

We ship Australia wide! This includes Norfolk, Christmas and Coco Islands.