Frequently Asked Questions

All subscriptions require a customer portal account, this account is created during the checkout process for your first subscription.

This customer portal account can be used to:

• - change your delivery frequency 
• - skip a charge date or select a new date entirely 
• - update your card/payment information  
• - update your shipping address 

Simply login and enjoy our user-friendly interface.

If you require any assistance feel free to contact us at any time.

You can cancel your subscription at any time, no questions asked. Just simply log into your customer portal account and click cancel, it’s that easy!

Our toilet paper is made from Bamboo, after much consideration we chose to use bamboo because it is renewable and eco-friendly. Bamboo is one of the fastest growing plants in the world, some species of bamboo can grow up to 1.6inches an hour!

Read about the impact of making the switch to our sustainable toilet paper here

We offer 1 size oh-so-soft 3-Ply toilet paper;

Double Length – 300 Sheets per roll / 36 rolls per carton

Our rolls are Tree-Free, Plastic-Free, BPA-Free, Fragrance-Free, Biodegradable, Compostable, Septic and RV safe.

In the pursuit to make the most environmentally-friendly toilet paper we have abandoned the thought of using plastic because it does not break down (not biodegradable), is dangerous to aquatic life and is an avid carrier of harmful toxins. Each of our rolls are hand wrapped to preserve and maintain hygiene, this also provides jobs and income to employees.

We source the material for our rolls from well-managed and sustainable plantations in Asia, we also manufacture in China since this region is one of the world’s leading producers and growers of Bamboo. The supply of this raw materials is simply not readily available within Australia.

There is some misconception around quality of Chinese manufacturing, we have found that the quality of the products we have been involved with has been of the utmost excellence. 

We do however work closely with the factories that manufacture our rolls to ensure quality control, ethical practicing and fair-trade wages are being maintained and up-to standard at all times.

The pulp used for our toilet paper has been whitened using elemental-free Chlorine bleaching technology, this means chlorine dioxide. Chlorine dioxide is approximately 10 times more soluble in water than elemental chlorine and we use this for aesthetic purposes. If the toilet paper was not bleached this way the rolls would be an unappealing colour and would turn yellow over time. Unfortunately there is a lot of emphasises on the visual component and if we were unable to sell our toilet paper we would not be able to make the impact and change for good we have set out to achieve. We are constantly looking for ways to improve and if the technology to go completely chlorine free becomes available we most definitely will explore this option.

We ship your order within 24 hours of the order being received, Monday to Friday, excluding Australian public holidays. You will receive your order confirmation via email and tracking number (if applicable) when your order is booked with our courier. 

You can find more information on delivery time-frames and how we ship here

We are extremely dedicated to getting your order to you without any problems whatsoever, but in the rare case that this situation occurs, please contact us and we will be there to help you receive your order as quickly and efficiently as possible.

We ship Australia wide! This includes Norfolk, Christmas and Coco Islands.

We offer the ability to choose your quantities during the shop and cart sections of our website.

If you would like to purchase larger quantities we offer the ability to shop bulk and SAVE!

Pure Planet Club's USDA certified organic lip balm's are hand crafted in California USA.